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Administrative Orders - 2009
Enforcement Orders
Company - Marketplace Violations

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American Family Mutual Insurance Company
Madison, Wisconsin
Violation: Failed to acknowledge and act promptly on communications about claims. Failed to adequately document claim file
Penalty: $6,500
Date of Order: 01/02/2009
Final
AMEX Assurance Company
Green Bay, Wisconsin
Violation: Issued policies using unapproved forms and rates
Penalty: $25,000
Date of Order: 04/14/2009
Final
Austin Mutual Insurance Company
Minneapolis, Minnesota
Violation: Terminated agents without sufficient notice
Penalty: $1,600 fine
Date of Order: 01/02/2009
Final
Bankers Life and Casualty Company
Carmel, Indiana
Violation: Terminated agents without sufficient notice.
Penalty: $2,000
Date of Order: 09/17/2009
Final
Farmers Insurance Company of Oregon
Hillsboro, Oregon
Violation: Used consumer's insurance score to rerate at renewal of personal auto and homeowners insurance policies in 8,385 instances from Jan. 1, 2006 through Feb. 13, 2009.
Penalty: $10,000
Date of Order: 11/30/2009
Final
Fidelity National Property and Casualty Insurance Company
Jacksonville, Florida
Violation: Company declined to issue homeowner's insurance policies in 22 instances based solely on the applicants' credit history.
Penalty: $10,000
Date of Order: 11/02/2009
Final
First American Title Insurance Company
Santa Ana, California
Violation: Issued title insurance policies in Grant County that were not based on a title plant that met legal requirements. Issued title insurance policies in Grant County using a policy form that was not filed with and approved by the DCBS director. Issued title insurance policies in Grant County using premium rates that were not filled with and approved by the director. Failed to respond promptly to inquiries from the director.
Penalty: $61,000
Date of Order: 05/21/2009
Final
Kaiser Foundation Health Plan of the Northwest dba Kaiser Permanente
Portland, Oregon
Violation: Failed to promptly provide proper explanation for claim denials
Penalty: $9,000
Date of Order: 01/26/2009
Final
Liberty Northwest Insurance Corporation
Boston, Massachusetts
Violation: Failed to promptly and truthfully respond to a DCBS director's inquiry.
Penalty: $5,000
Date of Order: 12/15/2009
Final
National Union Fire Insurance Company of Pittsburgh, PA
New York, New York
Violation: Issued group health insurance policies to unapproved associations
Penalty: $65,000
Date of Order: 01/26/2009
Final
Progressive Classic Insurance Company
Cleveland, Ohio
Violation: Refused to pay claim without conducting a reasonable investigation. The company initially denied a claim for personal injury benefits under an automobile policy without checking to see that the claimant was, in fact, covered under the policy.
Penalty: $3,000
Date of Order: 10/05/2009
Final
Providence Health Plan
Portland, Oregon
Violation: Failed to pay more than 6,800 claims without conducting a reasonable investigation.
Penalty: $30,000
Date of Order: 10/29/2009
Final
Regence BlueCross BlueShield of Oregon
Portland, Oregon
Violation: Failed to promptly respond to an inquiry from the Department of Consumer and Business Services director.
Penalty: $5,000
Date of Order: 06/17/2009
Final
Signal Service Solutions, LLC
Wayne, Pennsylvania
Violation: Sold service contracts in Oregon as an obligor without being registered.
Penalty: $78,000
Date of Order: 04/27/2009
Final
Stewart Title Guaranty Company
Houston, Texas
Violation: Failed to use a title plant as required by Oregon law in transaction involving real estate title. Failed to promptly and truthfully respond to an inquiry from the DCBS director.
Penalty: $30,000
Date of Order: 04/30/2009
Final
Title Insurance Company of Oregon dba First American Title Insurance Company of Oregon
Portland, Oregon
Violation: Gave a thing of value to an intermediary.
Penalty: $6,000 fine
Date of Order: 01/02/2009
Final
Title Insurance Company of Oregon dba First American Title Insurance Company of Oregon
Portland, Oregon
Violation: Failed to promptly respond to DCBS director's inquiries about a claim.
Penalty: $18,000
Date of Order: 11/12/2009
Final
Transamerica Life Insurance Company
Cedar Rapids, Iowa
Violation: Issued group life and group health insurance policies to unapproved groups.
Penalty: $25,000
Date of Order: 03/31/2009
Final
Virginia Surety Company, Inc
Glenville, Illinois
Violation: Issued group health insurance policy to unapproved group
Penalty: $10,000
Date of Order: 01/30/2009
Final