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Administrative Orders - 2010
Enforcement Orders
Company - Marketplace Violations

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Allstate Insurance Company et al
Northbrook, Illinois
Violation: A multistate examination of Allstate's use of a computer software program, called Colossus, in settling injury claims found deficiencies in Allstate's management and oversight of the program and recommended that Allstate enhance its management oversight of the program and provide notice to claimants that the software program may be used in the adjustment of their injury claims.
Penalty: Allstate provided $10 million to a fund that will train insurance regulators in ways to monitor the insurance industry's use of software in claims handling.
Date of Order: 09/23/2010
Final
Multistate Regulatory Agreement
Bankers Life and Casualty Company
Carmel, Indiana
Violation: Violated order of DCBS director by failing to review certain annuity applications a second time to ensure they were suitable for clients.
Penalty: $25,000
Date of Order: 06/24/2010
Final
Conseco Life Insurance Co. et al
Carmel, Indiana
Violation: Insurance regulators from multiple states allege violations in the sale, administration and management of Lifetrend whole life insurance policies.
Penalty: Insurer pays $1 million to states that signed the settlement agreement, completes required reporting and monitoring of Lifetrend policies, compensates policyholders in a variety of ways ranging from adding policy benefits to reinstating certain surrendered policies to providing refunds in certain cases.
Date of Order: 06/28/2010
Final
Regulatory Settlement Agreement
Lincoln Benefit Life Company
Northbrook, Illinois
Violation: Failed to completely respond to director's inquiry about the suitability of policies sold to some consumers.
Penalty: $2,000
Date of Order: 05/06/2010
Final
The Travelers Home and Marine Insurance Company
Hartford, Connecticut
Violation: Failed to respond timely to the DCBS director's inquiry into a claim.
Penalty: $2,000
Date of Order: 11/16/2010
Final
United Schools Insurance Program of Oregon
Portland, Oregon
Violation: Transacted insurance in Oregon as an insurer without a license; program was not exempt from being licensed from at least July 1, 2009, to July 31, 2010.
Penalty: $5,200
Date of Order: 11/16/2010
Final
UnitedHealthcare Insurance Company
Hartford, Connecticut
Violation: Sent multiple appeal decisions to members over a nearly three-year period that failed to inform them of the opportunity to file a complaint with DCBS; failed to notify members that additional time was needed to accept or deny claims
Penalty: $20,000
Date of Order: 12/20/2010
Final