Oregon Insurance Division: Filing Complaints

Filing Complaints

If you are experiencing difficulties with an insurance company or agent, please complete a complaint form so we can look into your case.

Complaint forms

Electronic (Fill out and submit online)

Print version (Print form and mail or fax)
- English: PDF | Word
- En español: PDF | Word

If you are a doctor or other healthcare provider, you may submit a complaint regarding prompt payment or other service issues by completing the Medical provider electronic complaint form. Please follow all contract grievance and appeal procedures before filing a complaint with the division.

What happens when I file a complaint?

An advocate will:

Let you know we received your complaint
Give a copy of your complaint to the insurance company or agent and ask for an explanation
Decide what to do next based on all the information
Advise you of our findings

How long will it take?

Most complaints are resolved within 60 days but it depends on the type of complaint.

Confidentiality

Complaints are confidential. However, a copy will be sent to the insurance company/agent named in the complaint.

Learn more about the complaint process here

Complaint Statistics

Questions?

Call an insurance consumer advocate

503-947-7984 (Salem) or 888-877-4894 (toll-free)